Frequently Asked Questions
What types of products do you offer?
We offer a wide range of promotional products, including tote bags, mugs, lanyards, keyrings, pens, notebooks, drinkware, and accessories. All items can be customized to feature your brand, logo, or message.
Can I customize my products?
Yes! Most of our products are fully customizable. You can add your logo, text, or design. Our team will guide you through the process to ensure your branding looks perfect.
How do I place a custom order?
Choose the product you want, select customization options, and upload your design. If you need assistance, our friendly team is available to help at any step.
Can I return or exchange a product?
Yes! We want you to be completely satisfied. Products can be returned or exchanged within 14 days if they are unused and in their original condition.
What if my order arrives damaged or incorrect?
We stand by the quality of our products. If anything arrives damaged or incorrect, contact us immediately, and we’ll make it right, either by replacement or refund.
How can I contact customer support?
You can reach our friendly support team via email, phone, or live chat. We’re happy to help with orders, customization, bulk inquiries, or any questions about our products.
What makes The Promo Place different from other brands?
The Promo Place stands out by offering high-quality, practical, and customizable promotional products with friendly service and fast, reliable delivery, helping your brand get noticed and remembered.